Returns ManagementMade Simple with Gateway
A single returns partner gives you greater control over returned inventory—all managed under one roof. With Gateway Returns, focus on growth instead of logistic complexities.
One Integrated Platform
Manage all returns through the Gateway Dashboard with real-time visibility, automated workflows, and seamless integration with your e-commerce platforms.
Save Money, Recover Revenue
Transparent pricing with no hidden fees. Maximize recovery through consistent inspection standards and fraud detection that protects your margins.
Fast 48-Hour Processing
Returns processed within 2 business days. Get sellable items back in stock faster, reduce storage needs, and keep inventory levels optimal.
Streamline Operations
Eliminate manual inspections and buyer disputes. Gateway becomes your dedicated returns partner, saving time and improving customer satisfaction.
How It Works
From customer return to restocked inventory—automated, transparent, and fast
Customer Initiates Return
Return order created through Gateway Dashboard or via integration partners like Loop, ReturnGO, or Narvar. Prepaid return label generated automatically.
Package Received & Inspected
Item arrives at our processing facility and is opened, graded, and inspected within 48 hours using your exact quality standards and SOPs.
Disposition Decision
Sellable items are restocked directly to fulfillment centers. Non-sellable items can be disposed, donated, or stored for return-to-merchant.
Automated Updates & Refunds
Gateway Dashboard and integration tools updated with inspection results. Refunds issued automatically based on your business rules and quality thresholds.
Returns Are Easier Than Ever
Recover lost revenue and protect margins with a scalable, end-to-end returns management solution
Fraud Detection
Detailed reports on fraudulent returns help you withhold refunds and minimize revenue leakage
Return Analytics
Comprehensive dashboards show return rates, reasons, recovery rates, and product quality trends
Quality Inspection
Consistent standards across all returns regardless of volume, seasonality, or staffing changes
Direct Restocking
Sellable items go straight back to fulfillment centers—no delays, no extra handling
Customer Experience
Faster refunds and seamless return process improve buyer satisfaction and loyalty
Customizable Rules
Set your own quality thresholds, refund policies, and disposition workflows
Seamless Integrations
Connect with your existing returns and e-commerce platforms for automated workflows
Need a custom integration?
Contact our integration teamMaximize Recovery
Consistent inspection standards and optimized reconditioning workflows
Protect Margins
Fraud detection reports help withhold refunds and minimize revenue leakage
Scale Effortlessly
Maintain quality standards regardless of volume fluctuations or seasonality
Transform Your Returns Process with Gateway
Elevate customer service, reduce operational overhead, and empower your team to focus on growth.