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Gateway Lines' standards for ethical business practices and professional conduct in international freight operations.
Gateway Lines maintains rigorous standards for ethical business conduct, regulatory compliance, and professional integrity across all freight forwarding operations. This Code of Conduct establishes operational expectations for personnel, partners, and stakeholders.
Full adherence to Federal Maritime Commission regulations, customs requirements, and international trade compliance standards.
All pricing, fees, and charges disclosed in advance. Standardized billing practices with detailed cost breakdowns.
Contractual obligations met consistently. Transit times, documentation, and carrier commitments executed as specified.
Business conducted with professionalism across all customer interactions, vendor relationships, and regulatory communications.
Strict compliance with applicable regulations governing international freight operations:
Operations conducted in accordance with antitrust laws. No participation in anti-competitive practices, price coordination, or market allocation agreements.
Enterprise-grade data protection protocols for all customer information. Compliance with applicable data privacy regulations including GDPR where relevant.
Route optimization and carbon emission tracking to minimize environmental impact across supply chain operations.
• Complete disclosure of all costs, fees, and surcharges prior to shipment booking
• Transit times and service commitments met according to contractual terms
• Real-time tracking data and proactive status notifications throughout transit
• Inquiry resolution within established service level agreements
• Confidential protection of customer business information and commercial terms
Employment decisions based solely on qualifications, performance, and business requirements without regard to protected characteristics under applicable employment law.
Professional work environment maintained free from harassment, discrimination, and retaliation in accordance with federal and state employment regulations.
Business interactions conducted professionally across all customer engagements, vendor relationships, and regulatory communications.
Suspected violations of this Code of Conduct, regulatory requirements, or company policies should be reported to Gateway Lines compliance department. All reports are investigated in accordance with company protocols.
Compliance Email: compliance@gatewaylines.com
Phone: (844) 542-8392
Gateway Lines prohibits retaliation against personnel reporting compliance concerns in good faith.