This will only take a moment
Effective Date: January 1, 2025 | Last Updated: November 4, 2025
Gateway ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.
We collect information that identifies you, including:
When you visit our website, we automatically collect:
We use collected information for various purposes:
Process shipments and provide logistics services
Send updates about your shipments and services
Process payments and manage credit accounts
Meet regulatory and legal requirements
Enhance our services and user experience
Send promotional materials (with consent)
We may share your information in the following situations:
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
We implement appropriate technical and organizational security measures to protect your information:
256-bit SSL encryption for data transmission
Restricted access on need-to-know basis
Security assessments and penetration testing
SOC 2 Type II compliant data centers
We use cookies and similar tracking technologies to enhance your experience:
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
We use the following services to protect our platform and ensure security:
Our services do not currently respond to browser-based "Do Not Track" signals. However, you can control cookies through your browser settings and opt out of marketing communications at any time.
You have the following rights regarding your personal information:
To exercise these rights, contact us at privacy@gatewaylines.com
As an international logistics provider, we may transfer your information to countries outside your residence. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions, to protect your information in accordance with this policy.
Gateway complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce.
For privacy inquiries from the following regions, please contact our designated Data Protection Officer:
Shapet Khan - Data Protection Officer
Email: khans@grcilaw.com
Serving: China, Shanghai, Singapore, Germany, France, Italy, and Canada
View DPO Service DescriptionOur services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete that information promptly.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
If you have questions or concerns about this Privacy Policy, please contact us:
Privacy Inquiries: privacy@gatewaylines.com
General Inquiries: info@gatewaylines.com
Sales Inquiries: sales@gatewaylines.com
For EU residents: We comply with the General Data Protection Regulation (GDPR). You have additional rights including the right to lodge a complaint with your local supervisory authority.
California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:
If you access Gateway services through our API or connect with third-party systems (e.g., Shopify, SAP, NetSuite, QuickBooks), we may process and transfer the data exchanged through these integrations.
We retain your data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Retained for 7 years (for compliance with U.S. customs and maritime regulations)
Customer support and operational data retained for 3 years
Retained until you unsubscribe or request deletion
We use algorithms and automated systems to process shipment data and make decisions such as:
Your Rights: You have the right to request human review of decisions made solely through automated processing. Contact us at privacy@gatewaylines.com to request a review.
In the event of a data breach affecting your personal information, we will notify you in accordance with applicable law. Notifications will be made without undue delay and will include: